Cancellation and Refund Policy
At Your Outright Global, we strive to ensure customer satisfaction with our services. However, we understand that unforeseen circumstances may arise. Below is our cancellation and refund policy to provide transparency and clarity.
1. Cancellation Policy
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Service-Based Cancellation:
Customers may cancel their service subscription or project engagement by providing written notice via email to our official support team at least 7 days prior to the next billing cycle.
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Project Cancellation:
- For ongoing projects, cancellation is allowed at any stage, but the client will be liable for payment for any work already completed or milestones achieved.
- Any associated costs for resources, tools, or third-party integrations utilized during the project will also be billed.
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Immediate Cancellation by Your Outright Global:
We reserve the right to cancel any service or project in the following cases:
- Non-compliance with our terms and conditions.
- Breach of contract or fraudulent activity.
- Non-payment of dues.
2. Refund Policy
3. Refund Request Process
To request a refund, please follow these steps:
- Email us at [email protected] with your order or project details.
- Include the reason for cancellation or refund in your email.
- Allow 7–10 business days for our team to review your request and respond.
- Approved refunds will be processed within 14 business days of confirmation.
4. Exceptions and Disputes
- Refunds or cancellations arising from service delays caused by client-side issues (e.g., lack of communication, delayed approvals, or incomplete inputs) will not be honored.
- Any disputes regarding refunds or cancellations must be submitted in writing and will be reviewed by our dispute resolution team.
If you have further questions or need assistance, feel free to contact us at [email protected] or through our customer support chat on the website.
We appreciate your trust in Your Outright Global and look forward to serving you.